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Support Coordination Services at I Am In

At I Am In, we provide independent, unconflicted Support Coordination that gives participants and their support networks confidence and control. Our role is to guide you through the NDIS, connect you with the right providers and help turn your plan into real outcomes. 

We are a team of dedicated, experienced Support Coordinators who are passionate about supporting participants and their support network. We take the time to understand each participant's goals and challenges so we can provide guidance that is clear, practical and focused entirely on what's best for them. 

We are the Support Coordinators you want in your corner - advocating for your goals, simplifying the complex and helping you make informed choices that truly work for your life. 

Role of a Support Coordinator

Our Support Coordinators work alongside you to:

  • Help you understand your NDIS Plan.

  • Connect you with the right supports and services.

  • Build your capacity to manage and made decisions about your supports.

  • Plan for unexpected situations or crises.

  • Monitor the effectiveness of your supports and manage your budget.

  • Design and maintain support strategies tailored to your goals.

  • Prepare reports and updates for the NDIA.

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Registered vs Unregistered Support Coordinators

As a registered provider, I Am In meets all NDIS Commission standards and can support participants with NDIS-Managed Funding.
This means:
  • You can be confident in our quality, safety, and compliance.
  • We meet strict requirements to deliver support coordination across all level.

Levels of Support Coordination

Support Coordination can look different depending on the participant's needs. At I Am In, we provide tailored support across all levels of Support Coordination, helping participants and their support networks get the right guidance and assistance. 

Level 1: Support Connection

Level 1: Support Connection

  • Help you connect with NDIS and Community supports.
  • Build your confidence to manage your plan independently.
Level 2: Coordination 
of Supports

Level 2: Coordination 
of Supports

  • Coordinate a mix of services to meet your goals.
  • Help you live more independently and engage with your community.
  • Build your ability to manage challenges and relationships.
Level 3: Specialist 
Support Coordination

Level 3: Specialist 
Support Coordination

  • Intensive support for participants with complex needs.
  • Manage high-risk environments and coordinate consistent service delivery.

Support Coordinator Activities by Level

The below table outlines the three levels of Support Coordination and shows the types of activities that can be actioned at each level.

Activity Level 1 Level 2 Level 3
Understand the Plan ✔ ✔ ✔
Connect with supports ✔ ✔ ✔
Establish supports ✔ ✔ ✔
Coach, refine and reflect ✔ ✔ ✔
Report to the NDIA ✔ ✔ ✔
Design support approaches ✔ ✔
Build capacity and resilience ✔ ✔
Crisis planning and prevention ✔ ✔
Address complex barriers ✔
Design complex service plan ✔

Our Provider Obligations

As a Registered NDIS Provider, we are:

  • Compliant with the NDIS Code of Conduct.
  • Committed to participant safety, dignity, and choice.
  • Accountable to the NDIS Practice Standards, especially for complex or specialist support Coordination.
  • Transparent, skilled, and responsive in all services.

Legislation and Quality Requirements

We follow all relevant:

  • NDIS Practice Standards
  • NDIS Code of Conduct
  • National Disability Insurance Scheme Act 2013
  • Additional guidance by the NDIS Quality and Safeguards Commission

This ensures high-quality, ethical, and participant-centred service delivery.

At I Am In, we believe every participant deserves the right support to live a confident, connected, and empowered life. Whether you’re just starting with the NDIS or navigating complex challenges, our dedicated team is here to walk beside you every step of the way. Let’s work together to turn your NDIS plan into real outcomes that matter to you.